Question 1

How long does it take from brief to launch?

Accepted Answer

Standard delivery is 7 to 10 working days from the point your invoice is cleared, your Direct Debit is active, and your brand assets are with me. Expedited delivery turns it around in 1 to 3 working days.

Question 2

Do I fully own my website once it is built?

Accepted Answer

My Fully Managed websites give you all the benefits of a premium custom build without the maintenance burden. The site runs on enterprise infrastructure I manage personally, leaving you free to focus on your clinic.

Question 3

What does the monthly management fee include?

Accepted Answer

Server maintenance, security patching, SSL renewal, speed optimisation, minor copy edits, Google Search Console monitoring, and unlimited email support, all included every month.

Question 4

How does the full payment structure work?

Accepted Answer

Every package begins with a 150 pound concept fee to secure your design slot, credited in full at signing. Once you approve the concept and sign, we take the remaining 50% deposit. The final 50% balance is due at go-live, payable in full or spread via Klarna or Clearpay.

Question 5

Do you write all the website copy for me?

Accepted Answer

Brand-led copywriting is included in every package at no extra cost. I research your treatments, your location, and your local competitors before writing SEO-structured content that genuinely sounds like you.

Question 6

Will my website actually rank on Google?

Accepted Answer

Every build includes full on-page SEO setup covering headings, meta data, schema markup, image labels, Search Console indexing, and a Google Business Profile audit. I also include one free month of The Local Lift Plan SEO management at launch.

Question 7

Can you rebuild my existing website for me?

Accepted Answer

I audit what you have, preserve any SEO equity worth keeping, and deliver a completely new design built to convert at a premium level. A rebuild follows the same delivery timeline as a new build and includes all 21 standard inclusions.

Question 8

What happens after my website goes live?

Accepted Answer

Your monthly management fee activates and I take care of everything behind the scenes. Performance is monitored, security updates are applied, and I remain available for any changes you need.

Question 9

Is the digital signature legally binding?

Accepted Answer

Electronic signatures are fully enforceable in the UK under the Electronic Communications Act 2000. Your agreement is timestamped the moment you sign and stored permanently and securely in your client record.

Question 10

What happens after I sign?

Accepted Answer

You will land on your personalised Next Steps page, confirming your selected package and what happens from here. You then confirm your preferred domain and email address and set up your Direct Debit.